Rotterdam · Hybrid · Reports to CEO · English required, Dutch is a plus
About us
We’re a Rotterdam-based digital goods and SaaS company offering digital goods infrastructure for telcos, airlines, OTAs, and retailers.
We sell to commercial and technical buyers across Europe, with focus on Benelux, DACH, and UKI. We are proud to serve some of the world’s most recognizable and trusted brands.
Why this role exists
We believe B2B marketing is fundamentally changing and we are looking for the right person to seize this opportunity. While traditional channels are being flooded with AI-generated content, buyers research, learn, and form a view long before they ever speak to sales. AI search is a big part of how prospects find answers. Your challenge is to build and execute a winning marketing playbook that puts us in front of prospects and drives engagement. Our approach is lean and mean, so we must skip saturated channels, lead with creativity, keep humanity in the work, and use AI and automation as a force multiplier.
What you’ll own
• Brand and touchpoint management across Checkmaxx and Collectmaxx. Tone of voice, landing pages, product descriptions, platform copy, and visual consistency. Automate the repetitive parts so the team focuses on quality.
• Demand generation across one funnel, two tracks. Self-serve (sign up without sales touch, CAC payback under 90 days) and enterprise (self-directed buyer journey, clean MQL handoff to sales). Same content, brand, and channels feed both.
• Account-based marketing. Define and prioritise target accounts with sales. Run bespoke, multi-touch campaigns. AI-assisted research and personalised outreach at scale. Measured by account engagement and pipeline created, not clicks.
• AI-powered marketing automations. Build the systems that let a lean team punch above its weight: repeatable workflows for content (insight to brief to draft to optimise to publish to atomise), campaign execution, and the wider marketing automation that ties it all together. This is what powers ABM, demand gen, and brand.
• The marketing playbook. Run small, fast experiments. Document every one, wins and failures. What works gets more resource. What doesn’t gets cut. The playbook becomes our compounding advantage.
• Sales enablement support. Equip our B2B sales team with the content, video, and ABM ammunition they need.
Dual reporting. Brand and demand KPIs (MQLs by track, CAC by track, organic share, GEO visibility, pipeline created) plus playbook-level learning velocity.
","title":"AI-Native B2B Marketing Geek","highlight":null,"sharing_image":null,"requirements":"You are the right person if
• You have 4+ years of B2B marketing experience with a strong portfolio: pipeline, revenue, and/or campaign results you can point to and explain.
• You live and breathe AI. New tools, new techniques, new workflows, you follow the space, test new tools as they emerge, and build them into how you work.
• You understand modern B2B buying: self-directed research, LLM citation, dark social, long sales cycles.
• You can run both inbound (one funnel, two tracks) and outbound ABM, and know when to use which.
• You think in systems and experiments, not campaigns. You combine a data and automation mindset with the ability to build the funnel, run the numbers, and know if it worked.
• You have experience with content production, particularly thought leadership that earns attention and builds authority, and you have engineered prompts and workflows that produce on-brand output at scale. Comfortable with different types of content and channels, including video.
• You are a creative problem solver. You can develop original ideas that cut through the noise and actually get people to click, sign up, or book a call. We are the underdog and cannot win by repeating what everyone else is doing.
Strong advantage:
• Experience marketing API or platform products to technical and commercial buyers
• Background in fintech, telco, payments, travel-tech, or B2B SaaS
• Agency background with B2B clients
• Dutch language
What you get
• Real ownership of marketing for two established B2B brands with enterprise clients and real revenue.
• Direct line to the CEO, no layers between you and decisions.
• Hybrid working out of our Rotterdam office, with flexibility.
• A lean, ambitious team where ideas get tested, not committed to death.
• Real support: internal stakeholders and external specialists (freelancers, agencies, tools) when you need them.
Next Steps
Beat AI Hiring Challenge
We want to see how you think and how you build. Shortlisted candidates will be invited to take on the Beat AI Hiring Challenge as the next step in the process.
","sharing_title":"AI-Native B2B Marketing Geek","sharing_description":"AlphacommRotterdam · Hybrid · Reports to CEO · English required, Dutch is a plusAbout usWe’re a Rotterdam-based digital goods and SaaS company offering digital goods infrastructure for telcos, airline","locations_question":"What is your preferred work location?"}},"max_hours":40,"locations_question_type":"multiple_choice","requirements":"You are the right person if
• You have 4+ years of B2B marketing experience with a strong portfolio: pipeline, revenue, and/or campaign results you can point to and explain.
• You live and breathe AI. New tools, new techniques, new workflows, you follow the space, test new tools as they emerge, and build them into how you work.
• You understand modern B2B buying: self-directed research, LLM citation, dark social, long sales cycles.
• You can run both inbound (one funnel, two tracks) and outbound ABM, and know when to use which.
• You think in systems and experiments, not campaigns. You combine a data and automation mindset with the ability to build the funnel, run the numbers, and know if it worked.
• You have experience with content production, particularly thought leadership that earns attention and builds authority, and you have engineered prompts and workflows that produce on-brand output at scale. Comfortable with different types of content and channels, including video.
• You are a creative problem solver. You can develop original ideas that cut through the noise and actually get people to click, sign up, or book a call. We are the underdog and cannot win by repeating what everyone else is doing.
Strong advantage:
• Experience marketing API or platform products to technical and commercial buyers
• Background in fintech, telco, payments, travel-tech, or B2B SaaS
• Agency background with B2B clients
• Dutch language
What you get
• Real ownership of marketing for two established B2B brands with enterprise clients and real revenue.
• Direct line to the CEO, no layers between you and decisions.
• Hybrid working out of our Rotterdam office, with flexibility.
• A lean, ambitious team where ideas get tested, not committed to death.
• Real support: internal stakeholders and external specialists (freelancers, agencies, tools) when you need them.
Next Steps
Beat AI Hiring Challenge
We want to see how you think and how you build. Shortlisted candidates will be invited to take on the Beat AI Hiring Challenge as the next step in the process.
","careers_apply_url":"https://alphacomm.recruitee.com/o/ai-native-b2b-marketing-geek/c/new","options_cv":"required","locations":[{"id":78319,"name":"Rotterdam, 3011 VH (3)","state":"Zuid-Holland","country":"Netherlands","city":"Rotterdam","translations":{"en":{"name":"Rotterdam, 3011 VH (3)","city":"Rotterdam","postal_code":"3011 VH","street":"Scheepmakerspassage","note":null}},"country_code":"NL","postal_code":"3011 VH","state_code":"ZH","street":"Scheepmakerspassage","note":null}],"highlight":null,"location_question_visible":false,"min_hours_per_week":"32","description":"Rotterdam · Hybrid · Reports to CEO · English required, Dutch is a plus
About us
We’re a Rotterdam-based digital goods and SaaS company offering digital goods infrastructure for telcos, airlines, OTAs, and retailers.
We sell to commercial and technical buyers across Europe, with focus on Benelux, DACH, and UKI. We are proud to serve some of the world’s most recognizable and trusted brands.
Why this role exists
We believe B2B marketing is fundamentally changing and we are looking for the right person to seize this opportunity. While traditional channels are being flooded with AI-generated content, buyers research, learn, and form a view long before they ever speak to sales. AI search is a big part of how prospects find answers. Your challenge is to build and execute a winning marketing playbook that puts us in front of prospects and drives engagement. Our approach is lean and mean, so we must skip saturated channels, lead with creativity, keep humanity in the work, and use AI and automation as a force multiplier.
What you’ll own
• Brand and touchpoint management across Checkmaxx and Collectmaxx. Tone of voice, landing pages, product descriptions, platform copy, and visual consistency. Automate the repetitive parts so the team focuses on quality.
• Demand generation across one funnel, two tracks. Self-serve (sign up without sales touch, CAC payback under 90 days) and enterprise (self-directed buyer journey, clean MQL handoff to sales). Same content, brand, and channels feed both.
• Account-based marketing. Define and prioritise target accounts with sales. Run bespoke, multi-touch campaigns. AI-assisted research and personalised outreach at scale. Measured by account engagement and pipeline created, not clicks.
• AI-powered marketing automations. Build the systems that let a lean team punch above its weight: repeatable workflows for content (insight to brief to draft to optimise to publish to atomise), campaign execution, and the wider marketing automation that ties it all together. This is what powers ABM, demand gen, and brand.
• The marketing playbook. Run small, fast experiments. Document every one, wins and failures. What works gets more resource. What doesn’t gets cut. The playbook becomes our compounding advantage.
• Sales enablement support. Equip our B2B sales team with the content, video, and ABM ammunition they need.
Dual reporting. Brand and demand KPIs (MQLs by track, CAC by track, organic share, GEO visibility, pipeline created) plus playbook-level learning velocity.
","location":"Rotterdam, Zuid-Holland, Netherlands","state_code":"ZH","education_code":"bachelor_degree","locations_question":"What is your preferred work location?","guid":"s9bea","experience_code":"experienced","close_at":null,"slug":"ai-native-b2b-marketing-geek","remote":false,"tags":[],"salary":{"max":null,"min":null,"period":null,"currency":null},"options_cover_letter":"optional","options_photo":"optional","hybrid":true,"id":2626499,"options_phone":"required","min_hours":32,"careers_url":"https://alphacomm.recruitee.com/o/ai-native-b2b-marketing-geek","state_name":"Zuid-Holland","sharing_description":"AlphacommRotterdam · Hybrid · Reports to CEO · English required, Dutch is a plusAbout usWe’re a Rotterdam-based digital goods and SaaS company offering digital goods infrastructure for telcos, airline","status":"published","published_at":"2026-06-03 13:17:29 UTC"},{"country_code":"NL","locations_question_required":true,"position":179,"updated_at":"2026-06-04 12:54:47 UTC","title":"GEO Specialist — B2B SaaS | BNL & DACH Markets Collectmaxx | Part-time","created_at":"2026-06-03 10:13:25 UTC","dynamic_fields":[],"max_hours_per_week":"24","options_salutation":"off","sharing_image":null,"country":"Netherlands","options_title":"off","open_questions":[{"id":4172045,"position":1,"options":{},"required":true,"body":"Wanneer zou je kunnen beginnen?","kind":"string","translations":{"en":{"body":"Wanneer zou je kunnen beginnen?"}},"open_question_options":[]},{"id":4172046,"position":2,"options":{},"required":true,"body":"Zouden we 2 referenties kunnen checken ?","kind":"string","translations":{"en":{"body":"Zouden we 2 referenties kunnen checken ?"}},"open_question_options":[]},{"id":4172047,"position":3,"options":{},"required":true,"body":"Waar ben je trots op als je kijkt naar AI/GEO?","kind":"string","translations":{"en":{"body":"Waar ben je trots op als je kijkt naar AI/GEO?"}},"open_question_options":[]},{"id":4172049,"position":4,"options":{"length":60},"required":true,"body":"Om sneller door te selectie te komen is het sturen van een video waarin je uitlegt waarom dit de job voor jou is handig. Wil je dat doen?","kind":"video","translations":{"en":{"body":"Om sneller door te selectie te komen is het sturen van een video waarin je uitlegt waarom dit de job voor jou is handig. Wil je dat doen?"}},"open_question_options":[]}],"category_code":"marketing_pr","sharing_title":"GEO Specialist — B2B SaaS | BNL & DACH Markets Collectmaxx | Part-time","company_name":"Alphacomm","department":"Marketing","mailbox_email":"job.37n4r@alphacomm.recruitee.com","cover_image":null,"postal_code":"3011 VH","employment_type_code":"parttime_fixed_term","city":"Rotterdam","on_site":false,"translations":{"en":{"description":"About Collectmaxx
Collectmaxx is a fast-growing B2B SaaS platform helping companies across Europe automate and optimize their invoice collection and accounts receivable processes. We’re launching a new PaaS proposition and need a sharp SEO/GEO specialist to help us own organic search in the BNL and DACH markets — with the rest of Europe to follow.
Our new PaaS solution — Collectmaxx Collie
Collectmaxx Collie is a Platform-as-a-Service built for companies that invoice consumers directly — utilities, insurers, subscription businesses, and service providers. It automates the full invoice reminder and early collection workflow, combining multiple outreach channels with intelligent AI-driven communication flows — before overdue invoices become a collection problem.
Key capabilities:
Multi-channel outreach — email, SMS, AI Voice calls, and video reminders, fully automated
AI-generated communication flows — smart sequences that adapt tone, timing, and channel based on consumer behavior
Installment plans — built-in, configurable payment arrangements to recover more without escalating to collections
EU-wide payment links — Paylink support covering local payment methods across EU markets
White-label ready — businesses deploy under their own brand, preserving customer relationships
Self-service portal & dashboard — consumers manage their own invoices; clients get full visibility on performance
Collie is priced per invoice (Bronze from €0.75/invoice, Silver from €1.25/invoice, Gold on custom quote) with no large upfront commitments — making it purpose-built for SMEs and mid-market companies ready to move to a PaaS model.
","title":"GEO Specialist — B2B SaaS | BNL & DACH Markets Collectmaxx | Part-time","highlight":null,"sharing_image":null,"requirements":"What you’ll be doing
Optimizing for Generative Engine Optimization (GEO): structuring content to rank and surface in AI-powered search results (ChatGPT, Perplexity, Google SGE)
Conducting ongoing SEO audits and technical site health checks using AI-powered tooling
Building and executing a content strategy targeting SME decision-makers and PaaS-ready companies in BNL and DACH (Dutch, German, English)
Implementing on-page optimizations, metadata, structured data, and internal linking — directly in Webflow, no dev handover
Keyword and competitive research specific to the SME AR automation and invoice recovery space
Tracking, reporting and iterating on performance using data-driven methods
What we’re looking for
AI first mindset
Proven SEO experience in B2B SaaS or fintech, ideally with exposure to BNL and/or DACH markets
Hands-on GEO knowledge — you understand how LLM-based search engines surface content and how to optimize for it
Proficiency with AI tools for auditing and content creation (e.g. Surfer AI, Jasper, ChatGPT, Claude, etc.)
Experience with Blaze or comparable AI content/SEO platforms is a strong preference
Confident working directly in Webflow — you implement changes yourself, no dev middlemen
Fluency in Dutch or German is a plus, but not a requirement — content strategy and execution in English is the baseline
Self-starter who can own results with light oversight
Start date: July 2026
Commitment: 1–3 days per week, flexible based on deliverables
Location: Hybrid
To apply, share your portfolio or case studies showing measurable GEO/SEO results in B2B markets& our preferred toolstack
What you’ll be doing
Optimizing for Generative Engine Optimization (GEO): structuring content to rank and surface in AI-powered search results (ChatGPT, Perplexity, Google SGE)
Conducting ongoing SEO audits and technical site health checks using AI-powered tooling
Building and executing a content strategy targeting SME decision-makers and PaaS-ready companies in BNL and DACH (Dutch, German, English)
Implementing on-page optimizations, metadata, structured data, and internal linking — directly in Webflow, no dev handover
Keyword and competitive research specific to the SME AR automation and invoice recovery space
Tracking, reporting and iterating on performance using data-driven methods
What we’re looking for
AI first mindset
Proven SEO experience in B2B SaaS or fintech, ideally with exposure to BNL and/or DACH markets
Hands-on GEO knowledge — you understand how LLM-based search engines surface content and how to optimize for it
Proficiency with AI tools for auditing and content creation (e.g. Surfer AI, Jasper, ChatGPT, Claude, etc.)
Experience with Blaze or comparable AI content/SEO platforms is a strong preference
Confident working directly in Webflow — you implement changes yourself, no dev middlemen
Fluency in Dutch or German is a plus, but not a requirement — content strategy and execution in English is the baseline
Self-starter who can own results with light oversight
Start date: July 2026
Commitment: 1–3 days per week, flexible based on deliverables
Location: Hybrid
To apply, share your portfolio or case studies showing measurable GEO/SEO results in B2B markets& our preferred toolstack
About Collectmaxx
Collectmaxx is a fast-growing B2B SaaS platform helping companies across Europe automate and optimize their invoice collection and accounts receivable processes. We’re launching a new PaaS proposition and need a sharp SEO/GEO specialist to help us own organic search in the BNL and DACH markets — with the rest of Europe to follow.
Our new PaaS solution — Collectmaxx Collie
Collectmaxx Collie is a Platform-as-a-Service built for companies that invoice consumers directly — utilities, insurers, subscription businesses, and service providers. It automates the full invoice reminder and early collection workflow, combining multiple outreach channels with intelligent AI-driven communication flows — before overdue invoices become a collection problem.
Key capabilities:
Multi-channel outreach — email, SMS, AI Voice calls, and video reminders, fully automated
AI-generated communication flows — smart sequences that adapt tone, timing, and channel based on consumer behavior
Installment plans — built-in, configurable payment arrangements to recover more without escalating to collections
EU-wide payment links — Paylink support covering local payment methods across EU markets
White-label ready — businesses deploy under their own brand, preserving customer relationships
Self-service portal & dashboard — consumers manage their own invoices; clients get full visibility on performance
Collie is priced per invoice (Bronze from €0.75/invoice, Silver from €1.25/invoice, Gold on custom quote) with no large upfront commitments — making it purpose-built for SMEs and mid-market companies ready to move to a PaaS model.
","location":"Rotterdam, Zuid-Holland, Netherlands","state_code":"ZH","education_code":"bachelor_degree","locations_question":"What is your preferred work location?","guid":"37n4r","experience_code":"mid_level","close_at":null,"slug":"geo-specialist-b2b-saas-bnl-dach-markets-collectmaxx-part-time","remote":false,"tags":[],"salary":{"max":null,"min":null,"period":null,"currency":null},"options_cover_letter":"optional","options_photo":"optional","hybrid":true,"id":2626483,"options_phone":"required","min_hours":8,"careers_url":"https://alphacomm.recruitee.com/o/geo-specialist-b2b-saas-bnl-dach-markets-collectmaxx-part-time","state_name":"Zuid-Holland","sharing_description":"About Collectmaxx Collectmaxx is a fast-growing B2B SaaS platform helping companies across Europe automate and optimize their invoice collection and accounts receivable processes. We’re launching a ne","status":"published","published_at":"2026-06-03 12:56:48 UTC"},{"country_code":"NL","locations_question_required":true,"position":125,"updated_at":"2026-06-01 15:19:53 UTC","title":"Customer Success Specialist for Collectmaxx","created_at":"2024-01-31 10:34:14 UTC","dynamic_fields":[],"max_hours_per_week":"40","options_salutation":"off","sharing_image":null,"country":"Netherlands","options_title":"off","open_questions":[{"id":4163777,"position":1,"options":{},"required":false,"body":"Geef een goed voorbeeld waarom de CSM rol echt past bij jou","kind":"string","translations":{"en":{"body":"Geef een goed voorbeeld waarom de CSM rol echt past bij jou"}},"open_question_options":[]},{"id":4163786,"position":2,"options":{},"required":false,"body":"Waar ben je trots op wat betreft je eigen AI werk?","kind":"string","translations":{"en":{"body":"Waar ben je trots op wat betreft je eigen AI werk?"}},"open_question_options":[]},{"id":4163787,"position":3,"options":{},"required":false,"body":"Wanneer zou je kunnen beginnen?","kind":"string","translations":{"en":{"body":"Wanneer zou je kunnen beginnen?"}},"open_question_options":[]},{"id":4163792,"position":4,"options":{"length":60},"required":false,"body":"Om mischien sneller door de selectie te komen is een korte video waarin je vertelt waarom je dit een top job lijkt super. ","kind":"video","translations":{"en":{"body":"Om mischien sneller door de selectie te komen is een korte video waarin je vertelt waarom je dit een top job lijkt super. "}},"open_question_options":[]},{"id":4172020,"position":5,"options":{},"required":false,"body":"Kunnen we 2 referenties checken in de 2e ronde?","kind":"string","translations":{"en":{"body":"Kunnen we 2 referenties checken in de 2e ronde?"}},"open_question_options":[]}],"category_code":"other","sharing_title":"Customer Success Specialist for Collectmaxx","company_name":"Alphacomm","department":"Product","mailbox_email":"job.5pmc1@alphacomm.recruitee.com","cover_image":null,"postal_code":"3011 VH","employment_type_code":"fulltime_permanent","city":"Rotterdam","on_site":false,"translations":{"en":{"description":"Dutch language is a requirement. No recruiting.
Jij bent de schakel tussen onze klanten en ons product. Je zorgt dat enterprise klanten maximaal resultaat halen uit Collectmaxx — en dat nieuwe SMB-klanten via ons Collie-platform snel en soepel live gaan. Klantgericht. Technisch sterk. AI-first.
Over Collectmaxx
Sinds 2004 werken we aan het hart van betalingsherinneringen en factuurincasso. We hebben geleerd wat écht werkt: de juiste persoon bereiken, op het juiste moment, via het juiste kanaal — met een heldere weg naar betaling. Die kennis zit nu ingebakken in een modern AI-platform dat bewezen incassopsychologie inzet, op schaal.
\"35% van de facturen wordt direct betaald na de eerste herinnering. Één van onze klanten breidt de reminderflow uit tot 10+ contactmomenten vóór escalatie — en ziet hogere klanttevredenheid, betere retentie én sterkere incassorate’s als resultaat.\"
Ons platform orchestreert outreach via voice, sms, e-mail en video — en selecteert intelligent de beste aanpak per debiteur. Meer geïnd, eerder, met minder escalaties. Gevestigd in Rotterdam, bezig om onze oplossing elke dag beter te maken. AI speelt daarin een zeer grote rol.
Wat je doet:
Enterprise klanten begeleiden
Jij bent het gezicht van Collectmaxx voor onze enterprise klanten. Je begeleidt ze van onboarding tot doorlopend succes:
• Beheren van de volledige customer journey — van configuratie tot optimalisatie
• Dunning-scripts schrijven en het product configureren op maat van de klant
• A/B-testen uitvoeren om de beste resultaten per klant te vinden
• Regelmatige check-ins voeren om klanten op de hoogte te houden van nieuwe ontwikkelingen
• Kansen signaleren en bespreken met de Product Owner en Accountmanager
• Eerstelijns en tweedelijns support bieden en de kennisbank uitbouwen
SMB onboarding via Collie stroomlijnen
Collie is ons PaaS-platform waarmee SMB-klanten zelfstandig en razendsnel live kunnen gaan. Jij helpt dit proces te perfectioneren:
• Knelpunten in de onboarding-flow signaleren en direct vertalen naar productverbeteringen
• Zelfbedienings-documentatie en how-to’s bouwen die klanten écht verder helpen
• Bijdragen aan de kennisbank zodat klanten én collega’s steeds zelfstandiger worden
• Meedenken over hoe de onboarding richting near-realtime kan worden gebracht
AI-first denken en doen
Alles wat we kunnen automatiseren met AI, doen we graag. Jij bent daarin actief:
• Actief zoeken naar automatiseringskansen in klantprocessen en interne workflows
• AI-tools inzetten om klantcommunicatie, rapportages en support slimmer te maken
• Meedenken over hoe AI bijdraagt aan betere DSO-resultaten voor onze klanten
Wie we zoeken:
Klantgericht
Klantproblemen zijn jouw problemen. Je lost ze op en voorkomt ze liever nog.
Technisch nieuwsgierig
Je begrijpt hoe systemen werken en leert nieuwe tools snel eigen.
AI-first mindset
Je zoekt elke dag actief naar wat slimmer en geautomatiseerder kan.
Hands-on
Denken én doen gaan bij jou hand in hand. Je rolt je mouwen op.
Communicatief sterk
Vloeiend Nederlands, helder in woord en schrift — richting klant én intern.
Gedreven
Passie voor klantresultaat en intrinsieke motivatie om continu te verbeteren.
Geen jarenlange ervaring vereist — wél de juiste drive, eerlijkheid over wat je nog moet leren, en de ambitie om snel te groeien. Je kunt direct starten.
","title":"Customer Success Specialist for Collectmaxx","highlight":"Wat je doet
Enterprise klanten onboarden en begeleiden van A tot Z
SMB-onboarding via Collie (PaaS) stroomlijnen naar near-realtime
Actief meedenken over AI-automatisering in klantprocessen
","sharing_image":null,"requirements":"Over jou
HBO werk en denk niveau
Ervaring binnen een rol met sterke klantfocus
Technische kennis voor het bieden van tweedelijns support
Nederlands is je moedertaal maar je beweegt je makkelijk binnen een omgeving waar Engels de voertaal is. Als je nog meer talen spreekt is dat een bonus
Je voelt je thuis in een ambitieuze omgeving
Je hebt een 100% match met onze Core Values
Je bent resultaatgericht, onafhankelijk en neemt eigenaarschap.
Je wordt onderdeel van een team dat sterk verbonden is met elkaar. We hebben een typische Rotterdamse mentaliteit, we staan voor wat we doen en wie we zijn. Iedereens input wordt gewaardeerd en we houden van gezelligheid.
Onze organisatie selecteert op de volgende core values :
Care
We are involved and committed towards our customers and colleagues.
Empower
We trust each other to take responsibility and get the job done.
Win Together
We lift each other up, celebrate every success and thrive through collaboration.
Own it boldly
Wat je kan verwachten van ons:
• Een rol met directe impact — jouw werk is elke dag zichtbaar in klantresultaten
• Werken aan een AI-first product in een bedrijf dat dat echt meent
• Een betrokken, gelijkwaardig team in Rotterdam dat open discussie waardeert
• Ruimte om te groeien — in kennis, verantwoordelijkheid en rol
• Goede arbeidsvoorwaarden en directe start mogelijk
We hebben een werkplek voor je klaar in het centrum van Rotterdam. Metro station Blaak en de Markthal liggen op een steenworp afstand. Ons kantoor vind je in “The Red Apple” — een van Rotterdams bekendste gebouwen. Het is een open, inspirerende ruimte met een loft gevoel waar je heerlijke koffie (of thee) drinkt uit onze professionele koffiemachine.
Heb jij zin om in een snel groeiende organisatie te werken die er altijd voor gaat om voorop te lopen op marktontwikkelingen? Reageer dan nu!
","sharing_title":"Customer Success Specialist for Collectmaxx","sharing_description":"Dutch language is a requirement. No recruiting.Jij bent de schakel tussen onze klanten en ons product. Je zorgt dat enterprise klanten maximaal resultaat halen uit Collectmaxx — en dat nieuwe SMB-klan","locations_question":"What is your preferred work location?"}},"max_hours":40,"locations_question_type":"multiple_choice","requirements":"Over jou
HBO werk en denk niveau
Ervaring binnen een rol met sterke klantfocus
Technische kennis voor het bieden van tweedelijns support
Nederlands is je moedertaal maar je beweegt je makkelijk binnen een omgeving waar Engels de voertaal is. Als je nog meer talen spreekt is dat een bonus
Je voelt je thuis in een ambitieuze omgeving
Je hebt een 100% match met onze Core Values
Je bent resultaatgericht, onafhankelijk en neemt eigenaarschap.
Je wordt onderdeel van een team dat sterk verbonden is met elkaar. We hebben een typische Rotterdamse mentaliteit, we staan voor wat we doen en wie we zijn. Iedereens input wordt gewaardeerd en we houden van gezelligheid.
Onze organisatie selecteert op de volgende core values :
Care
We are involved and committed towards our customers and colleagues.
Empower
We trust each other to take responsibility and get the job done.
Win Together
We lift each other up, celebrate every success and thrive through collaboration.
Own it boldly
Wat je kan verwachten van ons:
• Een rol met directe impact — jouw werk is elke dag zichtbaar in klantresultaten
• Werken aan een AI-first product in een bedrijf dat dat echt meent
• Een betrokken, gelijkwaardig team in Rotterdam dat open discussie waardeert
• Ruimte om te groeien — in kennis, verantwoordelijkheid en rol
• Goede arbeidsvoorwaarden en directe start mogelijk
We hebben een werkplek voor je klaar in het centrum van Rotterdam. Metro station Blaak en de Markthal liggen op een steenworp afstand. Ons kantoor vind je in “The Red Apple” — een van Rotterdams bekendste gebouwen. Het is een open, inspirerende ruimte met een loft gevoel waar je heerlijke koffie (of thee) drinkt uit onze professionele koffiemachine.
Heb jij zin om in een snel groeiende organisatie te werken die er altijd voor gaat om voorop te lopen op marktontwikkelingen? Reageer dan nu!
","careers_apply_url":"https://alphacomm.recruitee.com/o/customer-success-specialist-for-collectmaxx-2/c/new","options_cv":"required","locations":[{"id":78304,"name":"Rotterdam","state":"Zuid-Holland","country":"Netherlands","city":"Rotterdam","translations":{"en":{"name":"Rotterdam","city":"Rotterdam","postal_code":"3011 VH","street":null,"note":null}},"country_code":"NL","postal_code":"3011 VH","state_code":"ZH","street":null,"note":null}],"highlight":"Wat je doet
Enterprise klanten onboarden en begeleiden van A tot Z
SMB-onboarding via Collie (PaaS) stroomlijnen naar near-realtime
Actief meedenken over AI-automatisering in klantprocessen
","location_question_visible":false,"min_hours_per_week":"32","description":"Dutch language is a requirement. No recruiting.
Jij bent de schakel tussen onze klanten en ons product. Je zorgt dat enterprise klanten maximaal resultaat halen uit Collectmaxx — en dat nieuwe SMB-klanten via ons Collie-platform snel en soepel live gaan. Klantgericht. Technisch sterk. AI-first.
Over Collectmaxx
Sinds 2004 werken we aan het hart van betalingsherinneringen en factuurincasso. We hebben geleerd wat écht werkt: de juiste persoon bereiken, op het juiste moment, via het juiste kanaal — met een heldere weg naar betaling. Die kennis zit nu ingebakken in een modern AI-platform dat bewezen incassopsychologie inzet, op schaal.
\"35% van de facturen wordt direct betaald na de eerste herinnering. Één van onze klanten breidt de reminderflow uit tot 10+ contactmomenten vóór escalatie — en ziet hogere klanttevredenheid, betere retentie én sterkere incassorate’s als resultaat.\"
Ons platform orchestreert outreach via voice, sms, e-mail en video — en selecteert intelligent de beste aanpak per debiteur. Meer geïnd, eerder, met minder escalaties. Gevestigd in Rotterdam, bezig om onze oplossing elke dag beter te maken. AI speelt daarin een zeer grote rol.
Wat je doet:
Enterprise klanten begeleiden
Jij bent het gezicht van Collectmaxx voor onze enterprise klanten. Je begeleidt ze van onboarding tot doorlopend succes:
• Beheren van de volledige customer journey — van configuratie tot optimalisatie
• Dunning-scripts schrijven en het product configureren op maat van de klant
• A/B-testen uitvoeren om de beste resultaten per klant te vinden
• Regelmatige check-ins voeren om klanten op de hoogte te houden van nieuwe ontwikkelingen
• Kansen signaleren en bespreken met de Product Owner en Accountmanager
• Eerstelijns en tweedelijns support bieden en de kennisbank uitbouwen
SMB onboarding via Collie stroomlijnen
Collie is ons PaaS-platform waarmee SMB-klanten zelfstandig en razendsnel live kunnen gaan. Jij helpt dit proces te perfectioneren:
• Knelpunten in de onboarding-flow signaleren en direct vertalen naar productverbeteringen
• Zelfbedienings-documentatie en how-to’s bouwen die klanten écht verder helpen
• Bijdragen aan de kennisbank zodat klanten én collega’s steeds zelfstandiger worden
• Meedenken over hoe de onboarding richting near-realtime kan worden gebracht
AI-first denken en doen
Alles wat we kunnen automatiseren met AI, doen we graag. Jij bent daarin actief:
• Actief zoeken naar automatiseringskansen in klantprocessen en interne workflows
• AI-tools inzetten om klantcommunicatie, rapportages en support slimmer te maken
• Meedenken over hoe AI bijdraagt aan betere DSO-resultaten voor onze klanten
Wie we zoeken:
Klantgericht
Klantproblemen zijn jouw problemen. Je lost ze op en voorkomt ze liever nog.
Technisch nieuwsgierig
Je begrijpt hoe systemen werken en leert nieuwe tools snel eigen.
AI-first mindset
Je zoekt elke dag actief naar wat slimmer en geautomatiseerder kan.
Hands-on
Denken én doen gaan bij jou hand in hand. Je rolt je mouwen op.
Communicatief sterk
Vloeiend Nederlands, helder in woord en schrift — richting klant én intern.
Gedreven
Passie voor klantresultaat en intrinsieke motivatie om continu te verbeteren.
Geen jarenlange ervaring vereist — wél de juiste drive, eerlijkheid over wat je nog moet leren, en de ambitie om snel te groeien. Je kunt direct starten.
","location":"Rotterdam, Zuid-Holland, Netherlands","state_code":"ZH","education_code":"bachelor_degree","locations_question":"What is your preferred work location?","guid":"5pmc1","experience_code":"mid_level","close_at":null,"slug":"customer-success-specialist-for-collectmaxx-2","remote":false,"tags":[],"salary":{"max":null,"min":"3800","period":"month","currency":"EUR"},"options_cover_letter":"required","options_photo":"optional","hybrid":true,"id":1586948,"options_phone":"required","min_hours":32,"careers_url":"https://alphacomm.recruitee.com/o/customer-success-specialist-for-collectmaxx-2","state_name":"Zuid-Holland","sharing_description":"Dutch language is a requirement. No recruiting.Jij bent de schakel tussen onze klanten en ons product. Je zorgt dat enterprise klanten maximaal resultaat halen uit Collectmaxx — en dat nieuwe SMB-klan","status":"published","published_at":"2026-06-01 13:37:29 UTC"}]}